Effective date: April 2018
This Privacy Statement is valid for www.americasbarrahotel.com.br, owned and operated by Américas Barra Hotel. This Privacy Statement describes how we collect and use the information, which may include personal data that you provide on our website: www.americasbarrahotel.com.br. It also describes the options you have about using your personal data and how you can access and update it.
The types of personal data we collect include:
Your name, surname, e-mail, telephone and home address;
Credit card details (flag, card number, cardholder name, expiration date and security code);
Information about the guest's accommodation, including check-in and check-out dates, special requests made, comments on their service preferences (including room preferences, amenities or any other services used);
The information you provide about your marketing preferences or through participating in surveys, contests or promotional offers;
You can always choose which personal data (if any) you want to provide us with. However, if you do not want to provide certain data, it may have an impact on some of your transactions.
Data we collect automatically
We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and manage your online reservations.
B. Customer service: we use your personal data to provide customer service.
C. Guest reviews: We can use your contact details to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that best suits them. If you submit a guest review, it can be posted on our website.
D. Marketing activities: We also use your data for marketing activities, in accordance with the law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you, we have included a link that you can use to unsubscribe if you don't want us to send more messages like that in the future.
E. Other communications: on other occasions, we may contact you by email, post, phone or text message, depending on what contact details you share with us. There may be a number of reasons for this:
a. We may have to respond and handle requests that you have made.
b. If you have not completed an online reservation, we can send you an email with a reminder to continue the reservation. We believe that this extra service is useful for you because it allows you to continue a reservation without having to search for accommodation again or fill in all the reservation information from scratch.
c. When you use our services, we may send you a questionnaire or an invitation to write a review about your experience on our website. We believe that this extra service is useful for both you and us, because that way we can improve our website based on your opinion.
F. Data analysis, improvements and research: we use personal data to conduct research and data analysis. We can ask a third party to do this for us. We may share or disclose the results of the surveys, including to third-party companies, in an anonymous and aggregate manner. We use your personal data for analysis purposes, to improve our services, the user experience and the features and quality of our online travel services.
G. Security, fraud detection and prevention: we use information, which may include personal data, to prevent fraud and other illegal activities or breaches of the law. We also use this information to investigate and detect fraud. We may use personal data to analyze risk and for security purposes,including user authentication. For this, personal data may be shared with third parties, such as authorities, according to the law, and external consultants.
H. Legal and compliance: In certain cases, it may be necessary to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for investigations and regulatory compliance, to secure agreement (s) or to comply with legal requests competent authorities, in accordance with the law.
If we use automated means to process personal data that has legal effects or significantly affects you, we will implement measures to safeguard your rights and freedom, including the right to obtain human intervention.
In view of purposes A and B, we rely on the fulfillment of a contract: the use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and administer that reservation in accordance with the agreement we have with you.
In view of C to H purposes, we count on your legitimate interests: we use your data for our legitimate interests, how to offer you the best possible content on the website, in emails and newsletters, to improve and promote our products , services and content on our website and for administrative, fraud detection and legal purposes. When using personal data to fulfill our legitimate interests, we will always balance your rights and interests to protect your information against our rights and interests.
In view of purpose H, we also have, where required, our obligation to comply with current laws.
Where required, in accordance with applicable laws, we will ask for your consent before processing your personal data for direct marketing purposes.
If necessary, according to the law, we will ask for your consent. You can revoke it at any time by contacting us at any of the addresses at the end of this Privacy Statement.
If you wish to challenge the processing provided for purposes C to F and there is no mechanism available for you to do this directly (for example, in your account settings), as far as possible, please contact coordinator.reservas @ americasbarrahotel.com.br.
• Booking.com: we have a partnership with Booking.com BV, based in Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to offer you services online booking. Although we offer website content and you book directly with us, reservations are processed by Booking.com. The information you provide on this site will also be shared with Booking.com and its affiliates. This information may include personal information such as your name, your contact details, payment details, guests traveling with you and any preferences you specified when making a reservation.
To learn more about Booking.com's corporate family, visit the About Booking.com page.
BookingSuite: Your personal data can be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, Netherlands, the company that operates this website and the suite.booking.com website.
Third party service providers: we use service providers to process your personal data on our behalf. Such processing includes the purposes of this Privacy Statement, such as facilitating payment of reservations, sending marketing material or for analytical support services. These service providers are bound by confidentiality clauses not to use your personal data for their purposes or any other purpose.
Competent authorities: we disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
International Data Transfer
The transmission of personal data, as described in this Privacy Statement, may include international data transfer to countries where data protection laws are not as comprehensive as European Union laws. Where required by European law, we will transfer your personal data only to recipients who offer an adequate level of data protection. In these situations, we will make contractual adjustments so that your data is still protected according to European standards. You can request a copy of these clauses through the contact details below.
BookingSuite adopts appropriate procedures to prevent unauthorized access and misuse of information, including personal data. We use appropriate corporate systems and procedures to protect and safeguard information, including personal data. We also use security procedures, in addition to technical and physical restrictions on access and use of personal data on our servers. Only authorized persons have access to personal data to perform their work.
We will retain your information, which may include personal data for as long as we deem necessary to offer the services to you, comply with current laws, resolve legal disputes with any party and as necessary for the conduct of business, including to detect and prevent fraud or other illegal activities. All personal data retained is subject to this Privacy Statement. If you have questions about a specific retention period for certain types of personal data that we process, please contact us using the data below.
Your choices and rights
We want you to have control over how your personal data is used by us. You can do this in the following ways:
You can request a copy of your personal data;
you can notify us of any changes to your personal data, or you can ask us to correct any of your personal data;
In certain situations, you can ask us to delete or block or restrict the processing of your personal data, or challenge the ways in which we use your personal data; or
in certain situations, you can also ask us to send your personal data to third parties;
In places where we use your personal data with your consent, you have the right to revoke it at any time, subject to current law. In addition, in places where we process your personal data based on legitimate or public interests, you have the right to object at any time to the use of your personal data, subject to applicable law.
Doubts or Complaints
Changes to the Notice
As our business changes constantly, this Privacy Statement may also change from time to time. If you would like to see changes to this Privacy Statement from time to time, we invite you to access this Privacy Statement to review the changes. If relevant changes or changes that have an impact on you are made (e.g. when we start processing data for purposes other than those described above), we will notify you before starting processing.